Saturday, January 13, 2007
Still No Resolution...
...or at least, a smaller resolution that should be.
Monitor-speaking, that is.
Johnny The Duster (formerly The JohnnyB) has dedicated 8 hours last night, and a similar number today, to our problematic monitor., trying all kinds of things and tricks and plugging and unplugging and doing many other technically-related verbs.
(Hey, if it's technicality you want, read his blog!).
Until he gave up, and called the Samsung Tech Support.
Yes, they work on Saturday.
He spoke a lot to the Tech Support guy, replying "Yep, tried that" to each and every idea the support kid tried to come up with, and was put on hold a couple of times.
Eventually, the support guy, sounding more and more desperate, broke and transferred him to Tech Support level II.
JTD spent more quality time with the level II guy, and was again put on hold as that guy went to consult someone, and it was then that I noticed this intriguing phenomena:
When put on hold with the regular support guy, a cheery optimistic tune was playing in the background.
But, when the level II guy was putting him on hold, it was done to the sound of a very melodramatic gloomy tune.
As if, the higher you go, the lower are the chances to resolve the problem.
Very appropriate, if you ask me.
I wonder what gets played at support level III - Mozart's Requiem?
Level II also called him 'Sir', and spoke with much respect, whereas the former level simply addressed him as 'John'.
Y'see, I had a lot of time to make these profound observations, as he was put on hold for quite a while.
Finally, after a lengthy debate, he got the answer that it sounds like the graphics card thinks the monitor is a TV, and thus enlarges the display beyond the dimensions of the screen.
('coz a TV has this black band around the screen, y'see?
.Oh, you DON'T see?
.Neither do I!!!).
Unable to figure out how to disable TV-out on the damn card, JTD now needs to contact the card manufacturer.
They do not work on Saturday.
Why would they?
And still, my gut feeling - which is almost always right - keeps hollering that the monitor has evil in it!
I can see its nasty smile.
I can hear it giggling, even!
And if the graphic card does think the monitor is a TV, it's only because the monitor is lying through its teeth!
It's the monitor, I am telling ya!!!
Remember I said that!!
And so, the saga continues.
Mind you, the refurbished replacement laptop sent to us by Dell is still working fine.
Works much faster than our previous one that got roasted.
I make sure to type on it with fingers crossed...
. . .and to never ever let JTD dust it.
Labels: Damn Technology
# posted by Nava @ 9:02 PM 
Comments:
These are the sort of struggles that always makes me wonder what people in the middle ages did with their time.
They were probably busy saving fair maidens taken hostages by dragons, and questing for the holy grail.
Each era has its own monsters to fight...
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Each era has its own monsters to fight...
